Contact Us - Refund Policy

Refund & Return Policy – Lip Liner by Odé

We offer a 15-day return or exchange policy, which means you have 15 days after receiving your item to request a return or exchange.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the Lip Liner by Odé product must meet all of the following conditions:

  • The product must be new, unused, and unopened.

  • The product must be in its original, sealed packaging.

  • The box must show no signs of opening, use, or tampering.

If these conditions are met, your return or exchange request may be approved.

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns or issue refunds if:

  • The product has been opened.

  • The product has been used.

  • The product is returned in a condition other than new.

❗If a returned item is received and found not to be new or unopened, no refund will be issued.

Exchanges

If your product qualifies, we may offer an exchange instead of a refund, subject to product availability.

Address Changes (Before Shipping)

If you need to request a change of shipping address and your order has not yet been shipped, please contact us as soon as possible:

Once an order has been shipped, we cannot guarantee address changes.

How to Start a Return or Exchange

To initiate a return or exchange within the 15-day period, please contact us with the following information:

  • Order number

  • Full name and email used for the purchase

  • Reason for the return or exchange

Refund Processing

If your return is approved, refunds will be processed to the original method of payment. Processing times may vary depending on your bank or payment provider.